Thank you for shopping with RDG Sports. We strive to ensure that every customer is completely satisfied with their purchase. This policy outlines our terms for returns, exchanges, and refunds to ensure a transparent shopping experience.
1.Order Cancellations
You can cancel your order before it is shipped by contacting our support team at +91 90673 23515.
Once an order has been dispatched/shipped, it cannot be canceled. In such cases, you may initiate a return request after the product is delivered to you as per our 30-day window.
2. Return Window
“You can return your products within 30 days of delivery.“
Please Note: > “To ensure a smooth refund process, please make sure the items are returned in their original packaging and new condition. If you have any questions about the condition of your item, our support team is happy to help you before you ship it back.”
3. Eligibility for Returns
We accept returns under the following conditions:
- The return request must be made within 30 days of delivery.
- The product is in New Condition, unused, and in its original packaging with all tags and accessories.
- We accept returns for both defective (damaged/incorrect) and non-defective (changed mind) products.
4. Return Process & Method
All returns are handled by mail. To start a return, please contact our support team at rdgsports09@gmail.com or +91 90673 23515.
- Return Fees: Return shipping is FREE. We will provide a downloadable and printable pre-paid return label at no cost to you.
- Restocking Fees: There are NO restocking fees for any returns.
- Return Shipping Cost: > “RDG Sports offers FREE return shipping for all eligible returns (including both defective and non-defective products). We will provide you with a pre-paid shipping label that you can download and print at no cost.”
5. Refund Process
Once we receive and inspect your returned product, we will notify you regarding the refund status.
- Refund Timeline: Approved refunds will be issued to your original payment method within 9 days.
- Note: To ensure a smooth process, please ensure items are returned in their original condition. Our support team is always here to assist if you have any questions.
6. Exchange Policy
We offer product exchanges for size, color, or manufacturing defects, subject to stock availability. If the desired item is out of stock, you may opt for a full refund or store credit.
7. Contact Us
For any queries related to cancellations, returns, or refunds, reach out to us:
- Phone: +91 90673 23515
- Email: rdgsports09@gmail.com
- Address: Gandhinagar Rd, near TAWDE HOTEL, opposite KESWANI HOSPITAL, Bapat Camp, Gandhinagar, Maharashtra 416005, India