Thank you for shopping with RDG Sports. We strive to ensure that every customer is completely satisfied with their purchase. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds of products purchased through our website or authorized stores.
1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
- The product is unused, unworn, and in its original packaging.
- The return request is made within 7 days of product delivery.
- The item includes all original tags, labels, and accessories (if applicable).
- The product received is damaged, defective, or incorrect.
Items that do not meet these conditions may not be eligible for return or refund.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Used or worn sports apparel, footwear, and accessories
- Customized or personalized team jerseys and kits
- Products purchased under clearance or final sale offers
- Sports equipment showing signs of wear, usage, or damage after delivery
Please review product details carefully before making a purchase.
3. Return Process
If you wish to initiate a return, please follow these steps:
- Contact our support team at info@rdgsports.com or +91 90673 23515 within 7 days of receiving your order.
- Provide your order ID, product details, and reason for return.
- Our team will verify your request and share the return shipping instructions.
- Ship the product securely in its original packaging to the address provided.
Please note:
- Customers are responsible for the return shipping cost, unless the product is damaged or incorrect.
- RDG Sports is not liable for items lost or damaged during return transit.
4. Refund Process
Once we receive and inspect your returned product, we will notify you via email or phone regarding the refund status.
Refunds will be issued:
- To the original payment method used during the purchase
- Within 5–7 business days after approval
Refund timelines may vary depending on your payment provider or bank.
5. Exchange Policy
We offer product exchanges for size, color, or product defects — subject to availability.
If your desired replacement is out of stock, you may choose a refund or store credit of equal value.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery.
- Share photos or videos of the product and packaging for quick verification.
We’ll arrange a free replacement or refund as soon as possible.
7. Order Cancellations
You can cancel your order before it is shipped by contacting our support team.
Once an order has been dispatched, it cannot be canceled. In such cases, you may initiate a return after delivery.
8. Contact Us
For any return, refund, or exchange queries, reach out to us at:
📞 +91 90673 23515
📧 rdgsports09@gmail.com
📍 Near Tawde Hotel, Main Road, Gandhinagar, Kolhapur, Kolhapur 416119